Call Center Manager Download
Free Downloads > Business > Database Management > Call Center Manager 8.3.1
Call Center Manager 8.3.1
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission s Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC s Safe Harbor requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with whisper coaching feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.
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