ErlangXLS 1.0

Publisher:	CC-Logic	Date Added:	2008-11-28
Rating:		Downloads:	21
File Size:	0.26MB	Price:	$0 USD
License:	Freeware	Screenshot:	Screenshot

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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.

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