Help Desk Authority (formerly BridgeTrak 8.1 Build

Publisher:	ScriptLogic Corporation	Date Added:	2009-05-29
Rating:		Downloads:	10
File Size:	55.50MB	Price:	$995 USD
License:	Demo	Screenshot:	Screenshot

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Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

HOT TAG: issue, tracking, user, ticket, customer,

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